Data Supervisor

In accordance with the Law on Protection of Personal Data No. 6698, some of your personal data is processed by " “Medes Özel Sağlık Hizmetleri Medikal Gayrimenkul Otelcilik Sanayi ve Ticaret Anonim Şirketi (hereinafter referred to as Özel Anadolu Hastanesi)” may acting as the Data Supervisor. The Clarification Text prepared in accordance with Article 10 of the Law on the Protection of Personal Data and the "Communiqué on the Procedures and Principles to be Complied with in Fulfilling the Clarification Obligation" has been presented to the public and relevant persons.


Our hospital shows maximum sensitivity to the security of personal data. With this awareness, we process the personal data of personal data owners as explained below and within the limits prescribed by the legislation.

Processing of Personal Data

  • Your identity data and information: Your first name,surname, TR identity number, passport number or temporary TR identity number, birth date and place, marital status, gender, social security or patient protocol number as well as other identity data that may be helpful in identification of you by us; and
  • Your communication information: Your address, telephone number, electronic mail address and other communication data, and your verbal interview or call records kept by the customer services or patient services departments as per the call center standarts, as well as your personal data collected when you comminucate with us by electronic mail, letter or other communication means; and
  • Your transaction Information: Your private health insurance information, your social security institution data, your patient number/protocol number, your appointment information; and
  • Your transaction security information: If you visit ozelanadoluhastanesi.com, the data processed through IP address information, website entry and exit information, online appointment information, online result data, cookie records, contact form and chatbot; and
  • Your financial information: Your invoice information, your bank account information, your private health insurance information, your social security institution data; and
  • Your visual and audio recordings: Your security camera recordings, your call center audio recordings; and
  • Your healthcare information: (blood type, lab tests and other test results, examination data, appointment information and all medical records processed as medical diagnosis and treatment care services)

Purpose Of Processing Personal Data

All kinds of your personal data obtained by Anadolu Hospital (included, but not limited to, your special personal data) may be processed for the following purposes;

  1. Protection of public health, preventive medicine, medical diagnosis, treatment and health care services, and
  2. Planning and management of health services and financing, and
  3. Planning and managing the internal functioning of the hospital and daily operations, and
  4. Registering people entering the hospital in the Hospital Information Management System under the name of patient registration services, and
  5. After the medical services provided, execution of financial and accounting transactions, and
  6. Making appointment requests, and
  7. Answering information requests and/or receiving any request or complaint, and
  8. To exercise your rights under the patient rights regulation and to finalize requests and complaints, and
  9. Sharing of requested information with the Ministry of Health and other relevant public entities and administrations pursuant to the applicable laws and regulations, and
  10. Making of the emergency management processes, and
  11. Measuring and increasing patient satisfaction, and
  12. Ensuring physical space security


 Legal Causes Of Processing Of Personal Data

Legal causes of collection and acquisition of your personal data are the pertinent provisions of:

  1. Law on Protection of Personal Data no. 6698, and
  2. Basic Healthcare Services Law no. 3359, and
  3. Governmental Decree-Law on Organization and Duties of the Ministry of Health and its Affiliated Companies no. 663, and
  4. Private Hospitals Regulation, and
  5. Regulation on Processing and Protection of Privacy of Personal
  6. Healthcare Information, and
  7. Other regulations of the Ministry of Health, and other applicable laws and provisions.

Furthermore, as stipulated in 3rd paragraph of article 6 of the Law, personal data relating to health may also be processed by persons under secrecy obligations or by authorized official entities and organizations, without being liable to receive prior explicit consent of the relevant purpose, only for protection of public health, preventive medicine, medical diagnosis, treatment and maintenance services, and for planning and management of healthcare services and financing.

Personal Data Collectıon Method

These personal data are processed partially , automatically or non-automatically, provided that they are part of a data recording system, based on the above-mentioned legal reasons, through forms, contracts, security cameras, call center, computers, patient information management system and other software.




Transferring of Personal Data


All these personal data are transferred to the Ministry of Health and its sub-units, relevant public institutions such as the Social Security Institution, General Directorate of Population, Turkish Pharmacists' Association, and to judicial units upon request.

In addition, your personal data can be transferred to our business partners, laboratories, institutions providing medical devices and health services, and private insurance companies for the purpose of protection of public health, execution of medical diagnosis, treatment and care services, planning and management of health services and financin.

In addition to these, data is transferred to third parties such as lawyers, consultants, auditors, financial advisors, provided that it is in connection with the service received, limited and measured and limited to the service period, and by obtaining the necessary undertakings.

Some data is transferred through Medula, E-Nabız and other similar automatic systems established by authorized institutions and organizations, and some of them are transferred physically. Your data is not shared with third parties other than the persons and institutions mentioned above.

None of your personal data is not transferred abroad without your explicit consent. All processed personal data is kept by taking administrative and technical measures in accordance with the provisions of the KVKK.


Your Rights Regarding Protection Of Personal Data

Pursuant to the Law and other relevant applicable laws and regulations, you are entitled:

a) To learn whether your personal data are processed or not, and

b) If personal data has been processed, requesting information about it, and

c)Learning the purpose of processing personal data and whether they are used in accordance with the purpose, and

ç) Yurt içinde veya yurt dışında kişisel verilerin aktarıldığı üçüncü kişileri bilme,

d) Requesting correction of personal data if it is incomplete or incorrectly processed, and

e) Requesting the deletion or destruction of personal data within the framework of the conditions specified in Article 7 of the Law, and

f) Requesting notification of the transactions made pursuant to subparagraphs (d) and (e) to third parties to whom personal data has been transferred, and

g) Analyzing the processed personal data through automated systems and objecting to the emergence of a result against you, and

ğ) To request the compensation of the damage in case of loss due to the unlawful processing of personal data,


“Pursuant to the Communiqué on the Procedures and Principles of Application to the Data Controller’’;

  • Relevant persons must submit their requests in Turkish.
  • Requests must be submitted in writing, by filling in the Personal Data Information Request Form prepared by Private Anadolu Hospital, to the KEP address with secure electronic or mobile signature, or by using the e-mail address previously reported to the data controller by the data controller and registered in the data controller's system.
  • Applications must contain the mandatory elements listed in paragraph 2 of Article 5 of the above-mentioned communiqué. Otherwise, applications will not be considered.

Complaints and Communications

Your personal data are protected within the frame of the available technical and administrative possibilities, and the required security actions and measures are taken and provided at a level appropriate for the probable risks by also taking into consideration the technological possibilities.

Address for Written Application: Akarbaşı Mahallesi Kıbrıs Şehitleri Cad No 55                         Odunpazarı/ Eskişehir

KEP                                        : [email protected]

E-mai                                      : [email protected]

Phone Number                       : +90 222 221 48 48