QUALITY MANAGEMENT SYSTEM

Private Eskişehir Anadolu Hospital has been established in accordance with the Quality Management System and the Health Quality Standards of the Ministry of Health.

OUR QUALITY POLICY

•    To continuously improve the infrastructure of our hospital and enhance the quality of service by developing the competence of our staff.

•    To provide all services in compliance with legal regulations and accreditation requirements, following the principles of impartiality, reliability, and confidentiality, in accordance with national/international standards.

OUR OBJECTIVE

Our aim is to ensure the effective, efficient, and reliable delivery of healthcare services in our hospital, thereby achieving sustainability.

We strive to maximize patient and employee safety and elevate our satisfaction rates through the healthcare services we provide.

OUR KEY ROLES AND RESPONSIBILITIES

•     Establishing, monitoring, and auditing the Quality Management System in accordance with the organization's objectives, policies, and legal regulations.

•     Identifying and planning the training needs of all hospital staff, as well as ensuring the provision of training.

•     Managing the processes related to the Incident Reporting System.

•     Developing and implementing self-assessment (internal audit) plans to verify compliance with the Health Quality Standards of the Ministry of Health within the organization. Undertaking corrective and preventive actions based on the results reports.

•     Regularly preparing and presenting reports to the top management regarding the Quality Management System.

•     Analyzing employee and patient feedback, initiating necessary corrective and preventive actions, and monitoring the process.

•     Participating in team and committee meetings to track the implementation of decisions taken.